Privacy Policy & Data Protection
At Summerspeed Unipessoal Lda, we are committed to protecting the personal data of our clients. This Privacy Policy outlines how we collect, use, and safeguard your information in full compliance with the EU General Data Protection Regulation (GDPR) and Portuguese data protection laws.
-
- Data Controller: Summerspeed Unipessoal Lda, registered in Portugal under VAT/NIPC 514908017, with registered offices at Rua do Infante Dom Henrique, n.º 91, 4050-297 Porto.
- Information We Collect: To process your bookings, transfers, and legal cross-border requirements (such as crossing into Spain), we collect personal data including full names, contact details (email and phone number), billing information, and passport/ID details when legally mandated for international transport.
- Purpose of Processing: Your data is used exclusively to execute the transport or tour services requested, process secure payments, communicate booking updates, and fulfill legal tax and transportation accounting requirements in Portugal.
- Data Retention: We retain personal data only for as long as necessary to fulfill the service and comply with legal, fiscal, and regulatory archiving obligations under Portuguese law (typically up to 10 years for tax invoicing data).
- Data Sharing: We do not sell or rent your data. Your information is shared only with trusted third parties strictly necessary to perform our services (e.g., licensed payment processors, insurance providers, or border control authorities if legally required).
- Your Rights: Under the GDPR, you have the right to access, rectify, restrict, or request the erasure of your personal data at any time. To exercise these rights, please contact us directly at petersbeetletours@gmail.com. You also hold the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).
Terms of Service & Cancellation Policy
1. Booking and Payments
All reservations are subject to availability and are only fully confirmed upon receipt of deposit or full payment as agreed during the quotation process. Prices quoted include all Portuguese taxes (IVA), standard mandatory transport insurance, fuel, and highway tolls unless explicitly stated otherwise.
2. Cancellation and Refund Policy
We understand that travel plans can change. To cancel a booking, please notify us in writing via email at petersbeetletours@gmail.com. Our refund tiers are structured as follows:
- Cancellations made 15 days or more before the scheduled tour or transfer departure time are eligible for a 100% full refund.
- Cancellations made between 14 days and 7 days before the scheduled departure time are eligible for a 75% refund.
- Cancellations made less than 7 days before the scheduled departure time are eligible for a 50% refund.
- No-shows or cancellations made within the final 24 hours of the departure time are completely non-refundable.
3. Amendments and Force Majeure
- Client Modifications: We try our best to accommodate date or time modifications free of charge, subject to vehicle availability and fleet schedules.
- Company Alterations: In rare cases of extreme weather, safety hazards, vehicle mechanical failure, or force majeure, Summerspeed Unipessoal Lda reserves the right to alter the itinerary or cancel the service. In the event of a company cancellation, clients will be offered an alternative date or a full 100% refund.
4. Insurance and Passenger Responsibility
All passengers are fully covered by passenger liability transport insurance mandated by Portuguese law under our RNAAT 1343/2018 registration and RNVAT 11372 registration. Passengers are responsible for any intentional damage caused to the executive vehicles (Mercedes-Benz fleet / Classic Beetle) during the service.
5. Legal Disputes & Complaints
In accordance with Portuguese consumer law, we have a digital and physical Complaints Book available. Any legal disputes that cannot be settled amicably will be submitted to the competent consumer arbitration centers in Porto, Portugal.
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
- Address: Rua Damião de Góis, n.º 31, Loja 6, 4050-225 Porto
- Telephone: +351 225 508 349 (Call to the national fixed network)
- E-mail: cicap@cicap.pt
- Office Hours: Monday to Friday — 10:00 AM to 5:30 PM
- Official Website: cicap.pt